Shipping policy
At Bill's Bike Shop, we want to get you on the road without any extra costs. We are proud to offer Free Standard Shipping on all orders within the United States.
1. Shipping Territory
We exclusively serve the United States.
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Free Shipping: Applies to all orders shipped to the 48 contiguous states.
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Alaska & Hawaii: Free standard shipping is also provided, though transit times may be slightly longer.
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Note: We do not ship to international destinations or U.S. territories at this time.
2. Shipping Cost
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Standard Shipping: $0.00 (FREE) for all products, including full bicycles and oversized accessories.
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Express Shipping: If you need your gear faster, expedited options may be available at checkout for an additional fee.
3. Handling & Transit Time
Our total delivery time = Handling Time + Transit Time.
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Order Cut-off Time: 5:00 PM (PST).
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Handling Time: 2 – 3 business days (Monday – Friday).
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Transit Time: 5 – 10 business days.
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Total Estimated Delivery: 7 – 13 business days.
4. Order Tracking
Once your order leaves our Riverside, CA facility, we will send you a Shipping Confirmation Email with a tracking number. You can monitor your package’s journey directly on the carrier’s website.
5. Address Accuracy & Redirects
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Please ensure your shipping address is correct at checkout.
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We cannot change the delivery address once the order has been processed.
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If a package is returned to us due to an incorrect address provided by the customer, we may charge a small fee for the second delivery attempt.
6. Damaged or Missing Shipments
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Damaged Items: If your gear is damaged during transit, please take photos and contact us at info@billsbikeshop.com within 48 hours. We will arrange a replacement at no cost to you.
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Missing Packages: If tracking shows "Delivered" but you cannot find your package, please check with neighbors or your local post office before contacting our support team.
7. Contact Us
For any questions regarding our shipping process:
Bill's Bike Shop Logistics Center: 787-817 Spring St, Riverside, CA 92507, United States Email: info@billsbikeshop.com Phone: (876) 953-5459 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM