Privacy policy

Bill's Bike Shop (“we”, “us”, “our”) prioritizes your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

1.1 Personal Information

We collect personal information when you engage with our Site, such as creating an account, placing an order, or contacting our customer service team. This may include:

  • Contact Data: Full legal name, email address, and phone number.

  • Address Data: Billing and shipping addresses for order fulfillment.

  • Payment Data (PayPal Only): To ensure maximum security, we do not collect or store your credit card or bank account details on our servers. All payments are processed exclusively through PayPal. When you check out, you will be redirected to the PayPal secure platform. PayPal provides us only with the information necessary to confirm payment and ship your order (such as your name, email, and shipping address).

1.2 Non-Personal Information

We automatically collect data such as IP addresses, browser types, and browsing behavior to optimize our Site’s performance and your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process Orders: Fulfill purchases and manage shipments.

  • Payment Verification: Coordinate with PayPal to confirm transaction success.

  • Customer Support: Respond to inquiries and provide technical assistance.

  • Security: Detect and prevent fraudulent transactions.

3. Sharing Your Information

We share your information only with trusted third parties necessary for our operations:

  • Payment Processors (PayPal): All financial transactions are handled by PayPal. We share order details with PayPal to facilitate the checkout process. Please refer to PayPal’s Privacy Statement for details on how they manage your financial data.

  • Shipping Carriers: We share your name, address, and phone number with local and international carriers to deliver your gear.

  • Compliance: We may disclose information if required by law or to protect our legal rights.

4. Data Security

We implement industry-standard SSL encryption for all data transmitted on our Site. Since we use PayPal for all transactions, your sensitive financial information is never stored in our database, significantly reducing the risk of data exposure.

5. Your Rights

In accordance with applicable data protection laws (including GDPR and local Jamaican regulations), you have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@billsbikeshop.com.

6. Children's Privacy

Our Site is intended for adults. We do not knowingly collect information from children under the age of 13.

7. Data Retention

We retain your personal data (excluding financial details, which are managed by PayPal) for as long as necessary to fulfill orders and comply with tax and legal obligations, typically up to 5 years.

8. Contact Us

If you have any questions regarding this Privacy Policy, please reach out:

Bill's Bike Shop Address: Montego Bay, St. James, Jamaica

Email: info@billsbikeshop.com

Phone: (876) 953-5459 | (876) 225-4545